Privacy policy

BY USING OUR SITE, YOU CONSENT TO THE COLLECTION, USE AND TRANSFER OF YOUR PERSONAL DATA FOR PROCESSING AS DESCRIBED IN THIS PRIVACY POLICY.

SECTION 1 -  WHAT DO WE DO WITH YOUR INFORMATION?

We collect your Personal Data in a number of ways and for various purposes, including:

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address, and email address.

When you browse our Site, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable and when legally allowed): With your permission and provided it is legal in your jurisdiction, we may, within time limits allowed by law, send you emails about our Site, new products and services, and other updates. By “permission” we mean express and provable permission granted by you. A permission to send commercial or marketing emails may be through any of the following instances which we deem as existing business relationship with or inquiry from you:

• Entering your email address on our Site with no indication that you would not like to be emailed.
• Entering your email address as part of attempting to order or ordering a product or service from us with no indication that you would not like to be emailed.
• Entering your email address as part of an abandoned cart with no indication that you would not like to be emailed.
• Entering your email address as part of participation in any contest, event or survey conducted by us and we have informed you that we will be sending you marketing emails.
• Subscribing to an email newsletter by filling-out a form on our Site.
• Any instance where in completing a form, you have checked an opt-in checkbox indicating your willingness to be contacted through email provided the checkbox is unchecked by default and we have informed you that the nature of the emails will be commercial.

All marketing emails shall conspicuously contain a notice that at no cost to you, you can opt out of receiving more marketing emails from us. All marketing emails shall prominently display a one-click unsubscribe or opt-out option. Once you have opted out or unsubscribed, we shall immediately refrain from sending marketing emails to you.

Please be informed that whenever you would be calling us, we may record our call with you for marketing, quality assurance and other legitimate purposes. We shall store call recordings for 1 year after the call, or later if that would be required for assurance of our legitimate interests.

We may use your personal information, including but not limited to your name, address, telephone, email address and other relevant data to conduct our business, improve our Sites, develop new products and services, provide information and support, to better understand your needs and interests, personalize communications and advertising, meet contractual obligations, and generally promote a quality experience for you. For example, we may use your personal information, including your email address, to:

• Communicate, interact and build our relationship with you;
• Customize the content, products and services that are offered to you;
• Contact you with information about us and affiliated third-parties;
• Process, fulfill and follow up on transactions and requests for products, services, support, and information;
• Verify your authority to enter and use our services;
• Engage in market research and analysis;
• Measure, analyze and improve our products and services, the effectiveness of our websites, and our advertising and marketing;
• Comply with legal requirements;
• Provide targeting advertising, including the use of re-targeting technology;
• Send you marketing materials, for example, via email, including our newsletter, and to notify you about products and services that
  we believe would be of interest to you;
• Deter, detect, and prevent fraud and other prohibited or illegal activities; or
• Inform you regarding new services, releases, upcoming events and changes in our terms and conditions or privacy policy.

You may manage your receipt of marketing and non-transactional emails by clicking on the “unsubscribe” link located on the bottom of our marketing and non-transactional emails. If at any point you choose not to receive our emails or newsletters, you can also opt-out or unsubscribe by emailing support@hansohome.com, by following the opt-out instructions in the email or newsletter, or by sending mail to our Customer Service Team with address at Hanso Home Inc. 1007 N ORANGE ST. 4TH FLOOR 401 WILMINGTON, DE 19801, USA. The request to opt-out from the mailing list shall be honored immediately. You may not be able to opt out of all information sharing, however, such as information sharing with credit card processors in connection with products or services that you order from us. While we offer you some control over marketing communication, certain transactional, relationship, and legally required communications will not be affected by the choices you have made about marketing communications.

We reserve the right to release and disclose any personal information relative or provided by you to law enforcement or other governmental officials as we, in our sole and absolute discretion, deem necessary to comply with any applicable law or at the request any governmental entity or agency.

We assume that all visitors and users of our Site have carefully read this document and agree to its contents. If someone does not agree with this Privacy Policy, they should refrain from using our Site. We reserve the right to change our Privacy Policy as necessity dictates.

Any information stored in our Site is treated as confidential. All information is stored securely and is accessed by authorized personnel only. We implement and maintain appropriate technical, security and organizational measures to protect Personal Data against unauthorized or unlawful processing and use, and against accidental loss, destruction, damage, theft or disclosure.

SECTION 2 -  CONSENT TO THE COLLECTION AND USE OF YOUR INFORMATION

BY USING THE SITE, YOU GIVE YOUR CONSENT THAT ALL PERSONAL DATA THAT MAY BE PROCESSED BY US IN THE MANNER AND FOR THE PURPOSES DESCRIBED HEREIN. IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS, DO NOT USE THE SITE. When you provide your personal contact information, such as your email address, you are given your affirmative consent to receive promotional communications from us. If you change your mind after you provide your affirmative consent, you may withdraw your consent.

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you with future effect and without affecting the lawfulness of processing of your Personal Data based on the consent you provided before you withdrew it, at any time, by contacting us at email address support@hansohome.com, by following the opt-out instructions in the email or newsletter, or by sending mail to our Customer Service Team with address at Hanso Home Inc. 1007 N ORANGE ST. 4TH FLOOR 401 WILMINGTON, DE 19801, USA. You may not be able to opt out of all information sharing, however, such as information sharing with credit card processors in connection with products or services that you order from us. Certain transactional, relationship, and legally required communications will not be affected by the choices you have made about information sharing. Depending on the service, collection and use of your Personal Data may be required for the services to work.

We collect and process your Personal Data for a variety of purposes outlined in this Privacy Policy. In certain cases, separate consent is not required, including:

1. For the performance of our contractual obligations to you;
2. To meet legal obligations or compliance with laws, regulations, court orders, or other legal obligations or to assist in an investigation;.or
3. For Legitimate Interests or to operate our business and provide the services, other than in performing our contractual obligations to you for our company’s “legitimate interests” for the purposes of applicable law – except where overridden by the interests or fundamental rights and freedoms that require protection of Personal Data.

You can, at any time, request to edit, update, access or delete your information by emailing us at support@hansohome.com. We shall, promptly following receipt of notice, delete Personal Data from our records and, upon completion of all transactions, comply with all reasonable instructions with respect to the deletion of any remaining Personal Data. We will not retain data longer than is necessary to fulfill the purposes for which it was collected or as required by applicable laws or regulations. You may request for a copy of your Personal Data, free of charge and in an electronic format. You may request for all Personal Data to be provided in a commonly used and machine-readable format and once obtained, you have the right to take the same to another company.

SECTION 3 - DISCLOSURE TO THIRD PARTIES

We have made contractual arrangements with affiliates, service providers, partners and other third parties (“Service Providers”) to process your Personal information on our behalf. Our Service Providers may need to use some of your information in order to perform tasks between our respective sites and to deliver products or services to you or to us. For example, we must release your credit card information to the card-issuing bank to confirm payment for Products purchased on the Site, release your address information to the delivery service to deliver products that you ordered, and provide order information to third parties that help us provide customer service. Other Service Partners include third parties who operate and maintain our Site and provide marketing services. In general, the Service Providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to you or us.

Many of our third-party Service Providers, such as payment gateways and other payment transaction processors, have their own privacy policies governing the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies, so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction other than either you or us. So, if you elect to proceed with a transaction, then your information may become subject to the laws of the jurisdiction(s) in which that Service Provider or its facilities are located. As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act. We encourage our Service Providers to adopt and promote strong privacy policies. However, the use of your information by our Service Providers is governed by the respective privacy policies of those providers and is not subject to our control. Except as otherwise discussed in this Policy, this document only addresses the use and disclosure of information we collect from you. We are not responsible for the policies or practices of third parties.

Shopify Inc.: Shopify provides us with the online e-commerce platform that allows us to sell our Products to you over our Site. Some of your personal identification information is stored through Shopify’s data storage, databases and the general Shopify application. Your credit card information is never stored on our servers. We understand that Shopify stores your personal identification information on a secure server behind a firewall. Your personal identification information is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our Site and its service providers. For more insight, you may also want to read Shopify’s Terms of Service or Privacy Policy found at https://www.shopify.com/legal/privacy.

SECTION 4 - LINKS TO OTHER SITES

Please note that this Privacy Policy does not apply to the practices of companies that we do not own or control or to people that we do not employ or manage. We provide these links merely for your convenience. We have no control over, do not review, and are not responsible for Third- Party Sites, their content, or any goods or services available through the Third- Party Sites. Our Privacy Policy does not apply to Third Party Sites, and any data you provide to Third- Party Sites, you provide at your own risk. We encourage you to review the privacy policies of any Third- Party Sites with which you interact with.

SECTION 5 - SALE OF YOUR INFORMATION

When you visit and interact with our Site, certain third parties, such as Google, may receive access to your personal information for the purpose of providing you online advertising personalized to your interests, based on the websites you visit before and after you visit our Sites. We do not otherwise sell, share, rent or trade the information your Personal Information. If you are a California or Nevada consumer, you may opt out of being tracked by Google and similar third parties.

SECTION 6 - HOW WE USE COOKIES

We will store cookies on your computer in order to collect certain data about our users and to customize certain aspects of your specific user experience. A cookie is a small data text file which is stored on your computer that uniquely identifies your browser. Cookies may also include additional personalized information, such as your IP address, browser type, the server your computer is logged onto, the area code and zip code associated with your server, and your first name to welcome you back to our Site. We use the following different types of cookies:

• Essential: These cookies are required to use our website. For example, essential cookies allow you to add items to your cart and checkout.
• Performance: These cookies track how you interact with our website. For example, performance cookies help us monitor aggregate site usage metrics to let us know which pages on our website load slowly or are not optimized for mobile use. We use this information to make improvements to our user experience.
• Functionality: These cookies track information about you to make our website easier to use and navigate after your initial visit.
• Marketing and Advertising: These cookies help us personal the transaction-related services we make available to you.

Most browsers are initially set up to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some aspects of the Site may not function properly if you elect to disable cookies.

SECTION 7 - SECURITY 

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal identification information, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet which are beyond our control; and (b) the security, integrity and privacy of any and all information and data exchanged between you and us through this Site cannot be guaranteed.

SECTION 8 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 9 - RIGHTS OF CALIFORNIA RESIDENTS

If you are a California resident, you have the right to request access to information, request the deletion of information, request Hanso home Inc. disclose information, and request information about how Hanso home Inc. sells or discloses your information to third parties for a business purpose. Regarding information we sell or disclose to third parties, you have the right to opt out of such sale or disclosure at any time. You can exercise your right to opt out by contacting us at email address support@hansohome.com, by following the opt-out instructions in the email or newsletter, or by sending mail to our Customer Service Team with address at Hanso Home Inc. 1007 N ORANGE ST. 4TH FLOOR 401 WILMINGTON, DE 19801, USA.

SECTION 10 - INTERNATIONAL USERS

Our Products are intended for users from the United States and those not governed by privacy policies of other countries. DO NOT SEND US INFORMATION UNLESS YOU CONSENT TO THE APPLICATION OF U.S. LAW AND TO THE USE AND DISCLOSURE OF YOUR INFORMATION CONSISTENT WITH THIS PRIVACY POLICY. If you use our Site from outside the United States to purchase Products you will be transferring data to us in the United States, and your use will constitute your unambiguous consent and agreement that the transfer is freely given in compliance with the laws of the country where you are accessing and using our Site. Prior to making a purchase, you may wish to consult a lawyer to determine your rights under applicable laws. Nothing here or anywhere on this Site is intended as a substitute for qualified legal advice. You have the right to not make a purchase and to stop using this Site, and to contact us to remove any personal identification information we may have received from you during your prior use of this Site.

SECTION 11- CHANGES TO OUR PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use or disclose it. Continued use of our Site after having been informed of any such changes to these conditions implies acceptance of the revised Privacy Policy. This Privacy Policy is an integral part of our Terms of Service.

If our Company is acquired or merged with another company, we may disclose your Personal Data with our prospective or actual purchasers, investors, or successor entities in connection with a contemplated reorganization or an actual reorganization of our business, in connection with financing, a sale, or other transaction involving the disposal of all or part of our business or assets, including for the purpose of permitting the due diligence required to decide whether to proceed with a transaction, pursuant to assurances of sufficient data handling practices and safeguards.

SECTION 12 - CONTACT INFORMATION

If you have any questions or concerns regarding this Privacy Policy, please contact us at: Hanso Home Inc. 1007 N ORANGE ST. 4TH FLOOR 401 WILMINGTON, DE 19801, USA. Email: support@hansohome.com